General FAQ
Palm OS FAQ
Windows Mobile FAQ (Edition-specific FAQs - Pocket PC / Smartphone)

Product-specific FAQs
CacheMate - Palm OS / Pocket PC
Last One
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General FAQ

- I just bought a program from here. Why doesn't the registration code work?
- Are upgrades free, or do I have to pay again?
- What is a ZIP file? How do I use one?
- Will your PDA software work with my device?
- Can I transfer a registration of the same program from one platform to another?
- Will there be an (insert platform name) version of CacheMate?

What is a ZIP file? How do I use one? (back to top)

If you're asking this question... more than you probably ever wanted to know

WinZip is actually preferred over PKZip around here, but what you use to deal with ZIP files is your own choice. Windows XP contains built-in support for that file format but, in order to use our software, you will need to extract all of the files before trying to access them. There have been issues in the past in cases where that wasn't done.

Will your PDA software work with my device? (back to top)

Compare the program's requirements, specified on that program's page, to what you have (pay particular attention the operating system name and version). Next, check the "known issues" list for anything specifying your particular device. If your device satisfies the requirements and has no issues listed saying that it doesn't work, then no unsolved reports have come in saying that it doesn't work.

In the case of Windows Mobile, you will need to first determine what edition of that OS that you're using, and go from there.

Can I transfer a registration of the same program from one platform to another? (back to top)

It depends. Between Windows Mobile editions, as long as the owner name is the same on both devices, the Smittyware ID will be the same and therefore the same registration code will work. In all other cases, if you haven't exhausted the 5 codes granted by a single registration and 5 years haven't passed since the order date, you may request a new code.

Will there be an (insert platform name) version of CacheMate? (back to top)

iPhone - Not very likely. The reason for this is the fact that one of the features thats make CacheMate stand out (open import/export capabilities through plugins) isn't possible with the restrictions that Apple is placing on third-party applications (no plugins, no working with other software on the phone, and no writing data that can be read by other software). It may be possible to implement the rest of CacheMate's functionality, but the chances that that will happen are... again... not very likely.

Blackberry - There are no current plans.

Symbian - There are plans to at least start on a version for S60 3rd Edition devices in 2008, if not release something. A UIQ 3.x version will be next. Whether or not earlier Symbian devices will be supported is unknown at this time.

Nokia Internet Tablets - There are no plans, but the Palm OS version may work with an emulator that Access Co. (current owner of Palm OS) is developing. If someone can test with that and let us know, that would be great.

Google Android - Maybe... unknown at this time.