Having problems registering a PDA-based program? See below.

Wondering where to enter your registration code?
Check the FAQs: Palm OS Windows Mobile

What do I get when I register?

You get to support development of current and future Smittyware products. Okay, so that's only part of it.

Each registration fee that is paid entitles you to 5 registration codes, to remove trial restrictions that are built into shareware programs available on this site. Licensing is per-user, and the extra codes are really just a way to allow for hardware upgrades, which sometimes require a new Hotsync user name for Palm OS devices. Registration codes are based on those names, so a name change will result in an invalid code. After 5 years, a purchase expires and is no longer usable for additional codes.

Additional codes may be requested using the code request form in the support area of the site.

Web Store

Any of our products may be registered through our web store, powered by eSellerate. This is the recommended way to register, and is also the fastest method. Once a purchase is made, your registration code will be sent via email, usually within an hour or so. eSellerate supports both credit card and PayPal methods of payment.

TrialPay

Through a partnership with TrialPay, we're able to offer our products for FREE! Simply select a product from our TrialPay selection page, complete one of the offers that are presented, and you will receive a free copy of that product.

Software Partner

pdassi.de is a Palm OS software site in Germany, where our products may also be purchased. Response time for order fulfillment is generally fairly quick.

Postal Mail

If you don't have a credit card, can't access the web store or partner sites, or just don't feel comfortable ordering things online, you may send your payment via postal mail. You may find the mailing address on the contact information page.

Please be sure to include the name(s) of the product(s) you are registering, along with your email address and one of the following pieces of information, depending on the PDA platform you are using:

• Palm OS - HotSync user name
• Windows Mobile - Smittyware ID

Also, please send an email along with your payment to sales@smittyware.com, so we will know to expect it. When the payment is received and (when applicable) the check clears, your registration code will be sent via email.

Payment must be made in US dollars, and personal checks, cash, cashier's checks, and postal money orders are accepted. Checks and money orders must be made out to the name "Brian Smith". Georgia residents must add 6% sales tax.

If you are sending cash, please make sure you protect your mail or send it with Registered mail. We are not responsible for any lost mail.

Upgrades

Once you have registered one of our products, you are entitled to free upgrades to newer versions of that product. Unless otherwise stated, the same registration code should remain valid. When that changes, you will be notified, and a method for obtaining a new registration will be provided free of charge.

Registration Problems? (Windows Mobile)

There are generally two explanations for any problems here... either you didn't look into what a Smittyware ID actually is and assumed something, or it has changed as a result of the owner name set on your PDA changing.

Registration Problems? (Palm OS)

Much more often than not, if your registration code is rejected by the software you've purchased it for, it's because there was an error in the HotSync® user name that you gave as part of registration. Check the user name in the registration email with the one on your device. The registration codes are generated and validated using the exact user name that is on the device, down to letter case and any punctuation. If there is a mismatch, use the code request form in the support area to get a replacement code.

If you've compared the two names and still can't find anything, there may be spaces or other invisible characters on either end of the user name (yes, there have been actual cases of that). If you can't see any difference, download RegAid™ (a free program from mindgear) and try the unambiguous (numeric) code it produces in the support area's code request form.

The RegAid code is NOT a valid registration code for any of the software here, so do not attempt to use it as one. It may be used with the code request form to get a matching registration code.

In some cases (particularly with broadband routers) the mindgear FTP download link for RegAid will not work. If you have this problem, try this HTTP download instead.