General FAQ > Windows Mobile Products

- All I know is that I have Windows Mobile. Which version of software do I need?
- What is a Smittyware ID?
- My Smittyware ID has changed, and I can't change it back. Help?
- How do I copy a file to a Windows Mobile device?
- How do I upgrade to the latest version of a Windows Mobile program?

All I know is that I have Windows Mobile. Which version of software do I need? (back to top)

Current versions of Windows Mobile come in two basic flavors. There is Pocket PC, with the Start menu in the upper left and a touchscreen, and Smartphone which has no touchscreen and places the Start menu in the lower left of the screen. Once you've determined which edition you're using, have a look at what is available for Pocket PC or Windows Smartphone.

If your device happens to be a phone, don't be confused by that. Phones running Pocket PC editions of Windows Mobile are far from unheard of.

What is a Smittyware ID? (back to top)

First, let's kill some misconceptions:

• A Smittyware ID is generated by our software, meaning you cannot get it anywhere else.
• Neither the Device Name nor the Owner Name are valid substitutes.
• You do not need to purchase the software to download it and obtain this information.
• Trial version? What trial version?

Naturally, this implies that you MUST download the software and install it before you can buy it. There is no reason not to do so.

The Smittyware ID is an eight-character code, consisting of numeric digits and/or the letters A-F, used to create a registration code for a particular Windows Mobile device. It is based on the owner name that you set on the device, but is used instead to allow for possible characters in the name which may not work so well for the registration process.

To get this code, and to enter the registration code later, select Options > Register from the menu bar on the application's main screen. The main screen is the one you see when you first start the program, such as CacheMate's list view.

If you've already made the mistake of using the Owner Name or Device ID to generate a registration code, you may use the Windows Mobile code request form to correct it.

My Smittyware ID has changed, and I can't change it back. Help? (back to top)

Of course you can't... at least not directly. As stated above, the ID is based on the Owner Name set on your PDA, and for some reason that has changed, hence the change in the Smittyware ID.

If you can remember what the Owner Name was originally:
- Fully exit the Smittyware application
- Change the Owner Name back to what it was before
- Restart the application to regenerate the Smittyware ID

If the above procedure fails, it is because you can't recall exactly what the name originally was. In that case, you should request a new code based on the new ID.

How do I copy a file to a Windows Mobile device? (back to top)

For PC users, the following should tell you all that you need to know:

How To: Install, Uninstall, and Transfer Files on Windows Mobile (WMExperts.com)

The section of the above article that you want to read is the one about manually transferring files. The portion on installing programs using EXE files will put you on the wrong path with Smittyware Pocket PC installers (they run on the device, not the PC).

How do I upgrade to the latest version of a Windows Mobile program? (back to top)

Download the new version of the program, uninstall the old version (making sure to select "Yes" at the upgrade prompt), and install the new version.